Learn how to carry out a usability test — the gold standard for measuring user experience.
This workshop will give you the confidence to run a usability test of your company’s product, software or web site.
Unlike market research methods, usability testing shows how real people will use the product in the real world.
But there are several different types of usability test, making it difficult for design teams to agree on a technique. Usability testing is also very different from interviews or focus groups and requires a well-trained test moderator.
Crammed with insights from usability testing experts, you’ll:
In short, this course will give you the kind of practical knowledge that you can’t get from reading a book.
All of the video lectures, templates and worksheets are download-enabled. If you have a slow internet connection, or want to take this course with you on your laptop, smartphone or other portable device, sign up and download all the videos and other course materials now.
And on completion of the training, you will receive a certificate of completion and be eligible for free, e-mail-based, refresher training.
Sign up now to get lifetime access to this course. With Udemy’s 30-day money-back guarantee, it’s risk-free.
|Section 1: Introduction – Why test for usability?|
Why take this course?
Introduction and Objectives
|Section 2: What’s so special about a usability test?|
Problems with opinion-based research
Cargo-cult usability testing and why 5 users are enough
Beyond the focus group: Masterclass Interview with Dr Philip Hodgson
|Section 3: Forming a Test Strategy|
The Usability Test Plan Toolkit and usability test checklists
The Usability Test Plan Dashboard
How to recruit the right participants
Finding users for your test: Masterclass Interview with Laura Ivory
A taxonomy of usability tests
The one-way mirror demystified
Usability testing mobile devices
The advantages and disadvantages of the different kinds of test
|Section 4: Writing test tasks|
Red routes and how to identify them
From red routes to scenarios
Test tasks and how to present them
|Section 5: How to moderate a “thinking aloud” usability test|
The three roles you play as a test moderator
How to introduce participants to the test
Demonstration of a usability test welcome
The “Usability Test Welcome” video deconstructed
Quick activity: Now you try
Moderating your first test: Masterclass Interview with Miles Hunter
Bias-free test moderation
Software tools for usability testing
Notetaking in usability tests: Masterclass Interview with Todd Zazelenchuk
|Section 6: Deconstruct a live usability test|
Introduction to the usability test video
Video from a usability test
Usability test video deconstructed
Usability test video datalogged
Practical activity: Run a usability test
|Section 7: Remote usability testing|
How to save time and money with remote, moderated usability tests
Demonstration of setting up screensharing with a participant
When to use preference tests, 5-second tests, click tests and labelling tests
Review of online, unmoderated testing
Problems with remote, unmoderated, ‘thinking aloud’ tests
|Section 8: How to analyse the data from usability tests|
Usability statistics: the science of generalisation
Measuring satisfaction with the SUS survey
Measuring satisfaction with the Microsoft Desirability Toolkit (and Wordle)
Statistics and the User Experience: Masterclass Interview with Jeff Sauro
|Section 9: Reporting Results|
How to engage people with usability data
How to create a killer highlights reel
The client’s viewpoint: Masterclass Interview with Joanna Aldhous
Usability testing war stories: Masterclass Interview with Dr Deborah Mayhew
|Section 10: Summary and Wrap-Up|
Brief review of the key topics
Please give me your feedback on the course
|Section 11: DVD Extras|
Q&A, August 2014
I’m on a mission to create more user experience professionals.
Perhaps you’d like a job in user experience. Or maybe you already work in the field but you’ve never had any formal training. Or maybe you want to improve your skills in one specific area, like usability testing or expert reviews. I’ve turned thousands of people into user experience designers and researchers and now you can join their ranks by taking my courses on Udemy.
You’re probably curious about my background. At 18, I appeared as an extra in the film “Quadrophenia” alongside Sting and Ray Winstone. Despite a critically-acclaimed performance lasting 5 seconds, follow-up offers from Hollywood failed to arrive so I turned to psychology where I gained a BSc and a PhD. Since 1989 I’ve worked in the fields of human factors, usability and user experience and I’ve published two books on usability. I’m now the Managing Director of Userfocus, a consultancy specialising in user experience. I’m also an Associate Fellow of the British Psychological Society, a Chartered Psychologist and a member of the User Experience Professionals Association. I’m no longer in contact with Sting or Ray Winstone, whose career trajectories have been somewhat different.
I’ve provided usability support to top brands like HP, Microsoft, Whirlpool, Orange, Skype, eBay and Yahoo! and I’ve also consulted with public sector organisations like The Greater London Authority, Her Majesty’s Revenue and Customs, UK Government and the World Health Organization.
My students describe me as passionate and technically knowledgeable and students voted me a Udemy “Outstanding Instructor” in 2014.